Biofonic.earth Privacy Policy

Effective Date: August 1st, 2024

Biofonic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website ("Site") hosted on the SquareSpace platform.

1. Information We Collect

We may collect the following types of information:

a. Contact Information

When you voluntarily provide it through forms on our Site, we may collect:

  • Name

  • Email address

  • Phone number

  • Profession or occupation

  • Personal interests related to Biofonic

  • Any additional information you include in communications with us

b. Usage Data

This website automatically collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

2. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond to your inquiries.

  • To send newsletters, promotional materials, or other communications (with your consent).

  • To improve the functionality and user experience of our Site.

  • To conduct customer research and analyze survey responses (with your consent) to better understand your needs and preferences.

  • To comply with legal obligations.

We may securely transfer inquiries and survey responses to a Google Gmail and/or Drive account associated with our SquareSpace domain for storage and Biofonic team use only.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

  • With Service Providers: We use SquareSpace’s hosting and storage services, which store your data on their secure servers.

  • For Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

4. Your data protection rights and our lawful bases

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us through the contact form on this website or directly at alex@biofonic.earth.

Our lawful basis for the collection and use of your data

Our lawful basis for collecting or using personal information for service updates, marketing purposes, and for dealing with queries, complaints or claims is that we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

5. How We Protect Your Information

We implement security measures to protect your personal information, including:

  • Encryption provided by SquareSpace.

  • Encryption provided by Google.

  • Secure access controls and authentication measures.

While we strive to protect your data, no method of transmission or storage is 100% secure. By using our Site, you acknowledge this risk.

6. Cookies and Tracking Technologies

SquareSpace uses cookies and similar technologies to analyze traffic and enhance your experience. You can manage cookie preferences through your browser settings.

7. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on this page, and the "Effective Date" will be updated accordingly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please fill out our contact form or contact us directly:

  • Email: alex@biofonic.earth

  • Address: 7 Bell Yard, London, WC2A 2JR, UK

11. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Thank you for trust and support!

With gratitude,

Team Biofonic